Software Support Engineer

Do you want to be part of something bigger, working on an international project, being part of a highly skilled team, creating software solutions nobody thought possible, then look no further!

As a Software Support Engineer you will be responsible to provide fast and useful technical assistance on software systems developed by Agile Bridge to clients. You will answer queries on basic technical issues and offer advice to resolve them. 

A Software Support Agent must have good technical knowledge, the ability to write and read code and be able to communicate effectively to understand the problem and explain its solution. You need to be customer-oriented and patient to deal with difficult customers. 

The goal is to create value for clients that will help preserve the company’s reputation and business. 

Key Accountabilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email 
  • Fixing bugs and direct unresolved issues to the next level of support personnel 
  • This can include fixes related to IIS / Certifcates / Database issues or queries and software and more.
  • Follow-up and update customer status and information.
  • Develop and configure performance testing using Jmeter, Postman or custom scripts
  • Standby.
  • Preventative and Reactive fixes.
  • Change Requests.
  • Software and or Database Change / Update Requests.
Situational awareness
  • Runtime monitoring.
  • IT Infrastructure.
  • Dashboards.
  • Alerts.


Knowledge management 

  • Keep user and developer manuals up to date.
  • Project documentation: FAQ, How-to’s.
  • Feedback to development team.
  • Record events and problems and their resolution in the company knowledge base.


Essential Experience/Education/Knowledge & Skills: 


  • Microsoft Development Certification (Desired: Diploma / Degree in Computer science / Information technology)



  • 2-4 Years previous experience as a developer or development support role. 



  • C#
  • SQL
  • MVC
  • Javascript / CSS
  • IIS



  • CI, CD and DevOps 
  • Azure and AWS 
  • Open Id / OAuth (Identity Server 4+) 



  • Can-do attitude
  • Ability to learn the essentials of new technologies on demand 
  • Ability to diagnose and resolve technical issues 
  • Customer-oriented and cool-tempered 

Our company is committed to making our Software Engineers as successful as possible!